COUPLES REOPENS JULY 1, 2020!
We're thrilled to announce that our four all-inclusive oceanfront luxury resorts will reopen on July 1, 2020! These last few months have taught us many things, but the most important thing we've learned is that we're better when we're together.
We thrive on the energy and excitement of our guests, and live for the moments we can surprise and delight you – whether it's breakfast in bed, a round of golf, an island excursion, or simply an in-room mini-bar stocked with all your favorite spirits. We can't wait to welcome you back soon!
From enhanced cleaning procedures to once-in-a-lifetime offers, we've been busy preparing for your return. Learn more about Couples' new protocols to ensure your health and safety here.
THINGS TO DO 72 HOURS PRIOR TO YOUR TRIP:
1. We highly recommend all our guests be tested for COVID-19 and receive results prior to arrival. Providing proof of negative test results on arrival will entitle guests to a $100 resort credit*.
For arrivals July 10, 2020 onward, visitors from high-risk areas must be pre-tested before entry. If you are visiting from a high-risk area, you will be required to upload a negative test result (no more than seven days old) here prior to arrival. We encourage all guests to continue to check the same link for the most updated information.
2. Submit a Non Resident Online Application and receive Travel Authorisation. You'll need to show a printed or electronic copy of your Travel Authorisation to an airline agent at check-in or when boarding your flight to Jamaica.
3. Register for our Romance Rewards frequent stay program here in order to pre check-in and enjoy contactless check-in and checkout via tablet stand or mobile device. Welcome packets will be waiting for pick-up.
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Have an upcoming reservation and need to postpone or cancel? Please contact us or your travel professional to revise or cancel your dates without hotel penalty. For direct bookings, please call our reservation centre on 0207 749 9285 or e-mail email@example.com. We are here to assist you.
On behalf of our entire team, we can't wait to welcome you back!
*In order to receive the $100 credit per room, COVID-19 testing must be completed no more than 72 hours prior to arrival. Offer valid for bookings traveling July 1 – August 31, 2020. A confirmation of a negative result for each traveler must be emailed to our Guest Relations team at firstname.lastname@example.org prior to arrival or at the resort. Resort credit is per couple only. Resort credits may be applied to room category upgrades (subject to availability), spa and salon services, private dinners, photos and photo packages from resort photographers, telephone charges dialed from room, general manager's special wine list, night snorkeling, gift shop or romance packages. Rates are based on double occupancy and subject to availability. This offer is combinable with other promotions.