From arrival to departure, we're doing all we can to ensure a safe and stress free stay, including enhanced safety and cleanliness protocols and free on-site antigen testing. Rest assured that travelling to Jamaica is easy and hassle-free.
- Guest & Employee Temperature Screenings – Before entering Couples’ airport shuttles, guests’ temperatures will be taken. Employees’ temperatures will also be taken prior to the start of their shifts.
- Hand Sanitizer Stations & High Traffic Areas – Hand sanitizer stations have been added to high-traffic areas and Couples has increased the cleaning frequency of public areas.
- In-Room Cleaning – Guest rooms are deep-cleaned with CDC-approved cleaning agents from Ecolab that are effective in disinfecting against the coronavirus.
- Social Distancing – Couples adheres to all social distancing guidelines in our restaurants, spas, pools, and other public spaces, as well as on airport transfer buses.
- Onsite Detection Team – There is an Onsite Detection Team at each property consisting of the resort general manager, operations manager, and director of security.
- Masks – Masks are available upon request. Masks are required only in areas where social distancing is not possible.
*We understand times are uncertain and are working every day to stay ahead of your needs. Our new Worry Free Guarantee allows you to cancel your reservations with no penalties up to 14 days prior to arrival.* Cancellations made during this time will not incur any penalties as the hotel portion is refundable. The hotel portion is also refundable up to 24-hours prior to arrival with proof of a positive test result.
Covid-Related Policies FAQ
WILL WE BE REQUIRED TO QUARANTINE ON ARRIVAL?
No, you are not required to quarantine upon arrival.
WHAT ARE SOME OF THE NEW SAFETY PROTOCOLS AT THE RESORTS?
Personal protective equipment is provided for our staff members. Masks are required only when social distancing is not possible. Social distancing is required among guests not traveling together. You’ll notice more frequent cleaning and sanitization efforts throughout the resort. Beyond this, we’ve made very few adjustments to the services, activities, and inclusions you love! For example, you can still enjoy a la carte dining in all of our restaurants.
WHAT HAPPENS IF I CAN’T TRAVEL DUE TO UNFORESEEN CIRCUMSTANCES, SUCH AS WORK REQUIREMENTS, TESTING POSITIVE, FAMILY ILLNESS, OR ANY OTHER COVID-RELATED REASON?
You are entitled to a full refund if you cancel up to 14 days prior to your arrival. Within the 14-day period, we have been 100% lenient and flexible in order to accommodate guests’ unforeseen travel interruptions or prohibitive instances. We have refunded guests for the period when the resorts were closed, as well as guests who have tested positive prior to arrival since we reopened. Rest assured, we remain very flexible given the current circumstances and will offer credit for future travel if a refund is not possible. In light of recent updates to testing requirements, Couples will be offering 24-hour cancellation and a refund for the hotel portion for those who test positive from now until further notice. Rest assured that if a refund is not possible, we will still remain very flexible and will offer credit for future travel. Guests will be responsible for air separately.
*Guests will be subject to a 14-day cancellation policy.