COUPLES IS OPEN!
Our all-inclusive oceanfront luxury resorts are open with enhanced protocols and procedures to ensure a safe and healthy stay! Rest assured that travelling to Jamaica is hassle-free. Check out our reassuring answers to 5 recent FAQs here.
Due to the current situation of reduced business, Couples Sans Souci and Couples Negril will be temporarily closed between September 1st – November 30th. If you have an upcoming stay at these resorts, please reach out to us at email@example.com
We are happy to inform you that the Sunset Beach at Couples Sans Souci will remain open and staffed throughout this period. Regular transfers and all amenities will be provided for guests who choose to relocate to
Couples Tower Isle.
IF YOU'RE CONSIDERING A GETAWAY:
Explore our incredible deals, In addition, when you provide us with negative COVID-19 test results in advance of your arrival, we'll treat you to a $100 resort credit!
IF YOU'RE CHECKING IN SOON:
1. Submit a Non Resident Online Application no more than 5 days in advance of arrival to receive the government-required Travel Authorisation.*
2. Beginning August 20, 2020, all persons visiting Jamaica over who are residents of the United States of America (USA), Brazil, Dominican Republic or Mexico, will be required to obtain a COVID-19 RT-PCR test within 10 days prior to their intended date of travel. The test result must be uploaded as part of the Travel Authorisation application process here.*
Up until August 20, the requirement for only residents of Arizona, Florida, New York and Texas to pre-test, will continue to apply.
To make your journey more enjoyable, Couples will still be giving $100 resort credit per couple for proof of negative test results. Results must be presented upon arrival or emailed to our firstname.lastname@example.org in advance.**
3. Register for our Romance Rewards frequent stay program here 72 hours in advance of arrival in order to pre check-in.
IF YOU HAVE A RESERVATION BUT NEED TO CHANGE OR CANCEL YOUR STAY:
Please contact us or your travel professional to revise your reservation. For direct bookings, please call our reservation centre on 0207 749 9285 or e-mail email@example.com. We are here to assist you.
On behalf of our entire team, we can't wait to welcome you back!
*The test should be performed at a medical laboratory that is accredited by the relevant national health authorities. For the United States of America, the medical laboratory should be accredited by the College of American Pathologists (CAP). We encourage you to continue to check this link for the most updated information. **In order to receive the $100 credit per room, COVID-19 testing must be completed no more than 10 days prior to arrival. Offer valid for bookings travelling July 1 – August 31, 2020. A confirmation of a negative result for each traveller must be emailed to our Guest Relations team at firstname.lastname@example.org prior to arrival or at the resort. Resort credit is per couple only. Resort credits may be applied to room category upgrades (subject to availability), spa and salon services, private dinners, photos and photo packages from resort photographers, telephone charges dialed from room, general manager's special wine list, night snorkeling, gift shop or romance packages. Rates are based on double occupancy and subject to availability. This offer is combinable with other promotions. This offer is not available on industry reduced rates or complimentary stays.