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Frequently Asked Questions

Getting to the resorts

Getting to Couples In jamaica »

Fly Direct To Jamaica’s Montego Bay Sangster International Airport (MBJ)

From Europe »

There are more direct daily flights from the U.K. to Jamaica than any other European cities. Contact Couples Resorts’ UK/Europe representation company, Group Promotions, for the latest schedules and fares.

Entry Documents »

For U.S., Canadian and U.K. citizens, a valid passport is the only documentation required. All other international guests may need a visa. Please consult with your travel professional, local Jamaican consulate, Jamaica or Tourism Board.

Transportation taken care of »

So that we may continue to provide our guests with timely and complimentary transfers from Montego Bay airport to our resorts in Jamaica, we require arrival flight details no later than 7 days prior to arrival. Failure to provide flight details may result in long delays and/or elimination of this included benefit.

There are two ways to send us your flight details:
Romance Rewards members, use the pre-check form.
Non-Romance Rewards members contact customer relations.

Upon arrival to Montego Bay Airport, please proceed to the Couples Resort Lounge, conveniently located outside the Immigration and Customs area. Your complimentary shuttle from Montego Bay (Sangster International) airport has been arranged as long as flight details have been provided as per above.
If you are staying at Couples Swept Away or Couples Negril resorts, your drive to Negril will take approximately 1 hour and 30 minutes. If you have booked at Couples Tower Isle or Couples Sans Souci, your driver will take you to Ocho Rios, about an hour and forty-five away minutes from Montego Bay.

Private Car »

A private car transfer is available from Sangster International Airport in Montego Bay or Kingston International to any of our Jamaican resorts. To make arrangements, contact our Romance Concierge.

Special needs transfers »

A wheelchair accessible van can be arranged upon request from Sangster International Airport in Montego Bay or Kingston International to any of our Jamaican resorts. To make arrangements, contact our reservations department at 1-800-268-7537 or contact us in advance to ensure availability.

Departure Tax »

Usually this departure tax is already included in your airline ticket or vacation package (approximately USD$30). Please check with the airline or your travel agent. If this fee is not charged prior to your trip, you will need cash to pay the departure tax at Montego Bay airport.

Most airlines include this with the cost of the ticket, but check to be sure.

Jamaica: Fast facts

Mother nature loves jamaica »

Our average daytime temperature is 82°F (28°C) while average nighttime temperature is 72°F (22°C). February is the coolest month, while July and August are warmest. The turquoise blue Caribbean Sea is always warm, and refreshing, with temperatures averaging between 80°F (26.6°C) about 84°F (28.8°C).

Time zone »

Jamaica is on Eastern Standard Time. There are no adjustments for Daylight Savings Time. That means that during the summer months, Jamaica follows U.S. Central Time.

Electric Current »

  • 110 volts, 50 cycles in Jamaica.

Accepted Currency »

The Jamaican dollar is the legal tender in Jamaica. We are happy to exchange currency for our guests on property. However, most merchants will accept U.S dollars or traveller’s checks, and major credit cards. Once you are at Couples Resorts, mostly everything is included in the price you have paid. All resorts are on a cashless system. Additions can be processed by credit card. There are no ATM machines on property.

Security »

Beach access and grounds of our resorts are patrolled by a contracted security company. If you wish to go off exploring the island, we will arrange for a guide who’s on home turf to escort you. Such excursions may be arranged through the resort’s tour desk for an additional charge. All guest rooms have electronic or key locks and an in-room safe.

Water »

Tap water in Jamaica is safe to drink.

RESORT INFORMATION

What to pack & Dress code »

Casual by day, resort chic by night. Lightweight cotton clothing and swimwear attire are perfect for day. For evening gourmet dining and lounging at the bar, cocktail attire is required in most of our restaurants (no shorts or beach cover-ups); a jacket is optional. Check the ‘restaurant & bars’ section of your selected resort for more details on dining dress code. For certain activities like golf or shopping in town, appropriate attire is recommended.

Check-in & Check-out »

Check-in is at 4pm. Checkout is at 11am. We do everything possible to accommodate early arrivals and late departures. Couples Resorts requires an imprint of your credit card and a “hold” of $300 for incidentals. Visit Romance Rewards to learn about benefits. Pre-check-in is also available to Romance Rewards members.

In-room safe »

Safe deposit boxes are included in every room. Guests with jewelry and/or cash, travel documents are advised to store all valuables in this secure place.

Wi-fi coverage & internet access »

Complimentary Wi-Fi access is available in rooms and most of the public areas of the resort, including the internet café, and the lobby. Our internet café is open 24 hours a day and has multiple desktop computers, internet access and printers.

Room Amenities »

Every room enjoys air conditioning, Satellite TV (except Couples Swept Away Atrium Suite and Beachfront Suite); I-pod/MP3 docking stations, Iron and Iron Board; room safe, Hairdryers. A mini-bar stocked on arrival with two each of Pepsi and Diet Pepsi; Ting; Ginger ale; Beer; Guests can order House Gin, Vodka, Whisky, Rum; Juices: Orange, Pineapple, Tomato, Cranberry as well as Sprite or Seven Up, Tonic water, Soda Water, Sparkling wine, red and white wine.

Laundry & dry cleaning »

Couples Resorts offers laundry and dry cleaning service for a modest fee. Price lists and laundry bags are provided in every room.

Beaches

Each of our resorts is located on the most beautiful stretch of Jamaica’s best beaches.

Topless sunbathing »

Topless Sunbathing is allowed in designated beach areas:

  • Couples Tower Isle: End of the pier off the main beach.
  • Couples Negril: Main beach.
  • Couples Swept Away: Main beach.
  • Couples Sans Souci: Main beach.

Topless Sunbathing is NOT allowed in designated beach areas:

  • Topless is NOT permitted at or in any of our swimming pools.

    Au Natural »

    Couples Tower Isle, Couples Sans Souci and Couples Negril resorts have waterfront areas designated for ‘au naturel’ sunbathing. It is intended that these designated areas are for couples only, ie. not to be used by individual guests whose partner is unwilling or unable to participate.

    • Couples Tower Isle’s private ‘au naturel’ island, featuring a pool with swim-up bar, is open for nude sunbathing from 9am to 5pm daily, weather permitting The Island will close at 3pm on days when an “Island Wedding” has been confirmed. Transport by small boat to the ‘au naturel’ island is provided.
    • Couples Sans Souci has a small bay (called Sunset Beach) dedicated to ‘au naturel sunbathing’. There is a pool, Jacuzzi, bar and grill. Sunset Beach Hours:
    • April – August: Au Natural Sunbathing 9-6pm . Sunset Beach opens to all guests at 6pm
    • September – March: Au Natural Sunbathing 9-5pm. Sunset Beach opens to all guests at 5pm
    • Couples Negril, a small semi-private beach area designated for au naturel sunbathing is located just off the main beach.
    • ‘Au naturel’ sunbathing is NOT permitted at Couples Swept Away.

    Activities

    Scuba Diving »

    Scuba diving, and use of all of our PADI certified equipment is included. We also offer a resort course and introductory dive—all complimentary. Please remember your diver certification cards to enjoy full diving privileges. If you have any medical condition that may require a doctor’s waiver, review the medical questionnaire. This original form, stamped by the physician/medical facility must be presented to the Water Sports Desk prior to scheduling a dive.

    Certified divers enjoy one complimentary dive per day.

    Tennis »

    One hour of free tennis lessons per day.

    Dining

    Our chefs are more than happy to prepare separate meals for guests with special dietary needs (e.g. celiac and other food allergies), please contact us in advance to discuss your special requirements.

    Room Service »

    All four resorts offer continental breakfast in your room.

    Couples Sans Souci: full room service from 6am to 11pm.

    Couples Tower Isle: full room service from 7:30am – 9:00pm.

    Couples Negril Garden Suites and Beachfront Suites: in-room dining is offered between 6:30pm and 9:00pm; order must be placed one day in advance.

    Private dinner under the stars »

    For the ultimate in romantic evenings, allow our talented culinary team to create an unforgettable private candle-lit meal for you under the stars—complete with a bottle of Couples private label wine, three delectable courses of Caribbean—inspired cuisine and the soothing sounds of the waves lapping onto the beach. To reserve your private dinner, contact the Romance Concierge in advance or visit the guest services desk upon arrival. The dinner is $170 per couple.

    Health & Medical »

    In case of minor illness or injury, all Couples Resorts have a nurse on property during regular office hours, free of charge. In the event of a more serious matter, there is a doctor on call 24-hours a day. Additional charges may be applied if doctor is called or prescription is required. Vaccines are not required to travel to Jamaica. Please contact your doctor for more information and recommendations.

    Resort policies

    No Tipping Policy »

    Couples resorts places a strong emphasis on our ‘No Tipping Policy’ as we believe this is an essential part of our carefree all-inclusive resort experience. Once you arrive at our resort, a friendly ‘thank you’ or note on guest comment card is the best tip you can give and the only one allowed. For ‘a la carte’ spa and salon services only, tipping is discretionary, not mandatory. Outside of our resorts, tipping is customary for all airport baggage personnel, taxi drivers, etc.

    Couples Only »

    All rooms are double occupancy unless you are traveling as part of a contracted group. In such event, single occupancy rooms may be requested, subject to availability, with the implicit understanding that there is no rate reduction or discount. Double occupancy rates will apply.

    Day Passes »

    Day passes for friends/family are limited and subject to availability.
    Current rates for Couples Resorts:

    • Wedding Ceremony Only Pass — $50 per person
    • Half day pass [10:00am - 6:00pm] or Evening Pass [6:00pm - 1:00am] — $100 per person
    • Full day pass [10:00am - 11:30pm] — $200 per person

    Visiting other couples resorts / trading places »

    Romance Rewards members can visit nearby Couples Resort (Couples Swept Away / Couples Negril) and (Couples Sans Souci / Couples Tower Isle). ‘Trading places’ are subject to availability, one time per stay. Visit Romance Rewards for more details and to register for our rewards loyalty program.

    Resort credit promotions »

    From time to time, Couples Resorts may introduce various promotional offers which include resort credits. A resort credit can be applied to room category upgrades (subject to availability), spa and salon services, private dinners, photos and photo packages from resort photographers, telephone charges dialed from room, general manager’s special wine list, night snorkeling, night dives, gift shop or romance packages. Resort Credit is non-transferable, non-redeemable and expires at check-out.

    Medical / travel insurance: deposit/cencellation »

    Hurricane Policy »

    Read Hurricane Policy »
    In case of a hurricane approaching Jamaica, Couples Resorts will post advisories on the Message Board.

    Staying In touch »

    Direct phone number for the Resorts:

    • Couples Tower Isle: 876.975.4271
    • Couples Sans Souci: 876.994.1206
    • Couples Negril: 876.957.5960
    • Couples Swept Away: 876.957.4061

    Disclaimer:

    Any references to time of day, day of week, availability of activity or cost of a particular item may be subject to change without notice. All facilities and amenities are subject to change without notice.