FREQUENTLY ASKED QUESTIONS
Getting to the Resorts
Which airport should I fly into?
To get to Couples Resorts, fly direct To Jamaica’s Montego Bay Sangster International Airport (MBJ). From the airport, Couples Resorts provides complimentary transportation to the either Negril or Ocho Rios.
How do I get to Jamaica from the US or Canada? » «
There are dozens of non-stop and direct flights available each week from major U.S. and Canadian gateways. Use the “Book Now” button on any page to search for air and hotel prices and availability or check with your travel agent or preferred airline for the most current schedules and fares.
How to get to Jamaica from Europe? » «
There are more direct daily flights from the U.K. to Jamaica than any other European cities. Contact Couples Resorts’ UK/Europe representation company, Group Promotions, for the latest schedules and fares.
- Tel [+44] 1582 794420
- Fax [+44] 1582 792112
What entry documents do I need to enter Jamaica? » «
For U.S., Canadian and U.K. citizens, a valid passport is the only documentation required. All other international guests may need a visa. Please consult with your travel professional, local Jamaican consulate, or Tourism Board. Immigration forms will be given out on the plane. Remember to bring a pen in order to fill out the forms prior to arrival in Jamaica in order to expedite your arrival process.
How do I get to Couples Resorts from the airport? » «
To continue to provide our guests with impeccable service, Couples Resorts offers complimentary transfers to and from the Montego Bay airport. In order to do so, we require arrival flight details no later than 7 days prior to travel. Failure to provide flight details may result in long delays and/or elimination of this included benefit. There are two ways to send us your flight details:
- Romance Rewards members can use the provide details through our Member Arrivals.
- Non-Romance Rewards members can contact Customer Relations.
Upon arrival to the Montego Bay Airport, please proceed to the Couples Resort Lounge, conveniently located outside the Immigration and Customs area. Your complimentary shuttle from Montego Bay (Sangster International) airport has been arranged as long as your flight details have been provided as per above.
- If you are staying at Couples Swept Away or Couples Negril resorts, your drive to Negril will take approximately 1 hour and 30 minutes. If you have booked at Couples Tower Isle or Couples Sans Souci, your driver will take you to Ocho Rios, about an hour and forty-five away minutes from Montego Bay.
Are there private cars available from the airport to Couples Resorts? » «
Are there special needs transfers? » «
A wheelchair accessible van can be arranged upon request from Sangster International Airport in Montego Bay or Kingston International to any of our Jamaican resorts. To make arrangements, contact our reservations department at 01582 794420.
Is there a departure tax? » «
Usually this departure tax is already included in your airline ticket or vacation package (approximately USD$30). Please check with the airline or your travel agent. If this fee is not charged prior to your trip, you will need cash to pay the departure tax at Montego Bay airport.
Jamaica: Fast Facts
What is the weather like in Jamaica? » «
Our average daytime temperature is 82°F (28°C) while average nighttime temperature is 72°F (22°C). February is the coolest month, while July and August are warmest. The turquoise blue Caribbean Sea is always warm, and refreshing, with temperatures averaging between 80°F (26.6°C) about 84°F (28.8°C).
What is Jamaica’s time zone? » «
Jamaica is on Eastern Standard Time. There are no adjustments for Daylight Savings Time. That means that during the summer months, Jamaica follows U.S. Central Time.
Should I bring an electrical adapter? » «
Jamaica uses 110 volts and 50 cycles. For guests outside the US or Canada, please bring your own adapter.
What is the accepted form of currency? » «
The Jamaican dollar is the legal tender in Jamaica. We are happy to exchange currency for our guests on property. However, most merchants will accept U.S dollars or traveler’s checks, and major credit cards. Once you are at Couples Resorts, mostly everything is included in the price you have paid. All resorts are on a cashless system. Additions can be processed by credit card. Every property has an ATM machine. Please ask the front desk for the location.
Is the resort secure? » «
Beach access and grounds of our resorts are patrolled by a contracted security company. If you wish to go off exploring the island, we will arrange for a guide who is familiar with Jamaica to escort you. Such excursions may be arranged through the resort’s tour desk for an additional charge. All guest rooms have electronic or key locks and an in-room safe.
Can I drink the water in Jamaica? » «
Tap water in Jamaica is safe to drink.
Is there a resort dress code? » «
Casual by day, resort chic by night. Lightweight cotton clothing and beach coverups are perfect for daytime and resort casual restaurants. Stylish sundresses and smart-looking polos make for perfect resort chic wear. For evening gourmet dining and lounging at the bar, cocktail attire is required in several of our restaurants. Sophisticated and elegant, cocktail dresses or fancy blouses with skirts/pants are suggested for women and long sleeve button downs and slacks are suggested for men; a jacket is optional. Check the ‘dining’ section of your selected resort for detailed mandatories for dining dress code. For certain activities like golf or shopping in town, appropiate attire is recommended.
When is check-in & check-out? » «
Hotel check-in is at 4pm. Checkout is at 11am. We do everything possible to accommodate early arrivals and late departures. Couples Resorts requires an imprint of your credit card and a “hold” of $300 for incidentals. Visit Romance Rewards to learn about member benefits you can start to earn from your very first visit to Couples Resorts including VIP gifts, invitations to our exclusive Repeat Guest Dinners, and day passes to our other resorts.
Is there an in-room safe? » «
Safe deposit boxes are included in every room, at all properties. Boxes are open upon arrival. Guests are able to enter their 4 digit personal code, which will be used to lock and open the safe door for the remainder of their stay. Guests with jewelry and/or cash, travel documents are advised to store all valuables in their secure place.
Is there Wi-Fi Coverage & Internet Access? » «
Complimentary Wi-Fi access is available in rooms and most of the public areas of the resort, including the internet café, and the lobby. Our internet café is open 24 hours a day and has multiple desktop computers, internet access and printers.
What amenities come in the room? » «
Every room enjoys air conditioning, Satellite TV (except Couples Swept Away Atrium Suite and Beachfront Suite); iPod/MP3 docking stations, iron and iron board; room safe, hairdryers. A mini-bar stocked on arrival with two each of Pepsi and Diet Pepsi; Ting; Ginger Ale and Beer. Guests can order House Gin, Vodka, Whisky, Rum; Juices: Orange, Pineapple, Tomato, Cranberry as well as Sprite or Seven Up, Tonic water, Soda Water, Sparkling wine and red and white wine.
Can I get laundry and/or dry cleaning services? » «
Couples Resorts offers laundry and dry cleaning service for a modest fee. Price lists and laundry bags are provided in every room.
Can I have my wedding or renew my vows at Couples Resorts? » «
Any of our four Couples Resorts is an idyllic setting to say “I Do.” We have an array of packages for those seeking to get married for the first time or if you want to relive the moment that brought you together in the first place. Whether an intimate ceremony for two or a celebration with your closest friends, our expert Wedding Planners will ensure it will be an unforgetable moment. Visit our Wedding FAQs for more information.
Health & Medical » «
In case of minor illness or injury, all Couples Resorts have a nurse on property during regular office hours, free of charge. In the event of a more serious matter, there is a doctor on call 24-hours a day. Additional charges may be applied if doctor is called or prescription is required. Vaccines are not required to travel to Jamaica. Please contact your doctor for more information and recommendations.
How are the beaches? » «
Each of our resorts is located on the most beautiful stretch of Jamaica’s best beaches.
Is there Topless Sunbathing? » «
Topless Sunbathing is allowed in designated beach areas:
- Couples Tower Isle: End of the pier off the main beach.
- Couples Negril: Main beach.
- Couples Swept Away: Main beach.
- Couples Sans Souci: Main beach.
Topless Sunbathing is NOT allowed in all designated beach areas.
Topless is NOT permitted at or in any of our swimming pools.
Is there an Au Naturel beach? » «
Couples Tower Isle, Couples Sans Souci and Couples Negril resorts have waterfront areas designated for ‘au naturel’ sunbathing. It is intended that these designated areas are for couples only, ie. not to be used by individual guests whose partner is unwilling or unable to participate.
Couples Tower Isle’s private ‘au naturel’ island, featuring a pool with swim-up bar, is open for nude sunbathing from 9am to 5pm daily, weather permitting. The Island will close at 3pm on days when an “Island Wedding” has been confirmed. Transport by small boat to the ‘au naturel’ island is provided. Couples Sans Souci has a small bay (called Sunset Beach) dedicated to ‘au naturel sunbathing’. There is a pool, Jacuzzi, bar and grill. Sunset Beach Hours: April – August: Au Natural Sunbathing 9-6pm. Sunset Beach opens to all guests at 6pm.
September – March: Au Natural Sunbathing 9-5pm. Sunset Beach opens to all guests at 5pm.
Couples Negril, a small semi-private beach area designated for au naturel sunbathing is located just off the main beach.
‘Au naturel’ sunbathing is NOT permitted at Couples Swept Away.
Is there scuba diving? » «
All Couples Resorts properties offer scuba diving use of all of our PADI certified equipment, which is included in your stay. We also offer a resort course and introductory dive—all complimentary. Please remember your diver certification cards to enjoy full diving privileges. If you have any medical condition that may require a doctor’s waiver, review the medical questionnaire. This original form, stamped by the physician/medical facility must be presented to the Water Sports Desk prior to scheduling a dive.
Certified divers enjoy one complimentary dive per day.
Do you offer tennis lessons? » «
Each Couples Resorts property offers one hour of free tennis lessons per day.
Do you accommodate for special dietary needs? » «
Our chefs are more than happy to prepare separate meals for guests with special dietary needs (e.g. celiac and other food allergies), please contact us in advance to discuss your special requirements.
What hours do you offer room service? » «
Several of our resorts offer continental breakfast in your room.
Couples Sans Souci: full room service from 6am – 11pm.
Couples Tower Isle: full room service from 7:30am – 9:00pm.
Couples Negril Garden Suites and Beachfront Suites: in-room dining is offered between 6:30pm and 9:00pm; order must be placed one day in advance.
Can we reserve a private dinner under the stars? » «
Yes! For the ultimate in romantic evenings, allow our talented culinary team to create an unforgettable private candle-lit meal for you under the stars complete with a bottle of Couples private label wine, three delectable courses of Caribbean-inspired cuisine and the soothing sounds of the waves lapping onto the beach. To reserve your private dinner, contact the Romance Concierge in advance or visit the guest services desk upon arrival. The dinner is $170 per couple.
Is tipping allowed at the resort? » «
Couples Resorts has a NO tipping policy because we believe that this is essential to a carefree, all-inclusive resort experience. This is one of our core policies and we do our best to control this at all four Couples resorts.
Three good reasons why:
- 1. A portion of the room rate you pay includes a gratuity for all our staff members who assure that your stay with us is wonderful every time.
- 2. We want to award our staff members equally, including both those who are guest facing and others who may work behind the scenes. All of our staff put in hard work and we want to ensure they are all rewarded equally.
- 3. Most of all, we have created a wonderful resort where no guest should feel as though they are required to spend more money than they have already have. This way, all guests have the same opportunity to be served indistinguishably. We wish for all guests to be treated with the same gold-standard service at Couples Resorts.
What’s the best way to tip?
The best ‘tip’ a guest can give a staff member is a fantastic review upon departure. On the last page in our customer service questionnaire, we encourage you to tell us about any staff member with whom you’ve had an especially great experience. We take these comment cards very seriously and will reward our staff based on their performance. Staff members who are mentioned on comment cards are included in a weekly comment report summary, which is received by all managers who are then prompted to share with the staff on property.
What about gift giving for those staff members we specifically look forward to seeing when we return home?
Although we do not allow tipping, we DO allow repeat guests to bring personal gifts for their favorite staff members. We love having a wonderful bond between guests and staff.
If you choose to give a gift to a staff member, our gift giving procedure at Couples is as follows: A guest who wishes to give a gift is to bring the item with a note which states To: Staff Member’s Name, From: Guest’s Name/Room Number. The staff member will then take the gift with the note to management in order to receive a pass acknowledging the item being given and giving permission to the staff member to take the gift off-property to enjoy once their shift is complete! Please remember, however, that gift giving is not an expected practice at Couples Resorts and this is done at each couple’s discretion.
We love having you call us your island home and we do welcome you to share a personal thank you to our staff members who have brought a smile to your face every visit whether with a hug, a fantastic review, etc.
Do you allow single adults to stay at the resort? » «
The Couples Resorts brand exists to promote romantic one-on-one experiences for couples looking to reignite their passion in an idyllic, amorous island setting. All rooms are double occupancy unless you are traveling as part of a contracted group. In such event, single occupancy rooms may be requested, subject to availability, with the implicit understanding that ther is no rate reduction or discount. Double occupancy rates will apply.
Are there day passes? » «
Day passes for friends/family are limited and subject to availability.
Current rates for Couples Resorts:
- Wedding Ceremony Only Pass — $50 per person
- Half day pass [10:00am – 6:00pm] or Evening Pass [6:00pm – 1:00am] — $100 per person
- Full day pass [10:00am – 11:30pm] — $200 per person
Can we visit other Couples Resorts during our stay? » «
Romance Rewards members can visit nearby Couples Resorts (Couples Swept Away / Couples Negril) and (Couples Sans Souci / Couples Tower Isle) using the “Trading Places” pass. Visiting days are Monday, Wednesday and Friday 10am-4pm and include food, drink and property activities. “Trading Places” are subject to availability, one time per stay. Visit Romance Rewards for more details and to register for our rewards loyalty program.
Are there resort credit promotions? » «
From time to time, Couples Resorts may introduce various promotional offers which include resort credits. A resort credit can be applied to room category upgrades (subject to availability), spa and salon services, private dinners, photos and photo packages from resort photographers, telephone charges dialed from room, general manager’s special wine list, night snorkeling, night dives, gift shop or romance packages. Resort Credit is non-transferable, non-redeemable and expires at check-out.
Can I get medical/travel Insurance? » «
Information on medical insurance, travel insurance, deposits, or cancellations can be found here: Couples Resorts Policy »
Is there a hurricane policy? » «
How can I stay in touch with friends/family outside of Jamaica? » «
Every room comes with a standard telephone. You can reach people outside of Jamaica by using the phone and a phone card. Direct phone numbers for the Resorts are:
- Couples Tower Isle: 876.975.4271
- Couples Sans Souci: 876.994.1206
- Couples Negril: 876.957.5960
- Couples Swept Away: 876.957.4061
Wi-Fi is available on property at no extra cost; however, please be sure to check for appropriate signal before sending text messages.
Disclaimer: Any references to time of day, day of week, availability of activity or cost of a particular item may be subject to change without notice. All facilities and amenities are subject to change without notice.
If you did not find the answer to your question in FAQs, please contact us with your inquiry.