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  • Terms & Conditions

Savings listed vary based on hotel, room category, and travel dates selected. Details of what’s included in our all inclusive holidays.
While we strive to always provide the latest information and details about our product offerings on this website, please contact us on any specifics that may be important to you on your all-inclusive holiday. Information presented here is subject to change and is not guaranteed to be free from errors.
Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Couples Resorts for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website.
All prices listed in this site are in Pounds Sterling, unless otherwise specified. Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply.

CANCELLATION AND AMENDMENTS:

Any cancellation or amendment request must be notified to us in writing and will not take effect until written notification is received by us. If you cancel or amend your booking the Principal will charge the cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements).
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. You may not cancel certain arrangements after they have been confirmed and any cancellation may incur a charge of up to 100% for that part of the arrangements.

YOUR HOLIDAY CONTRACT:

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions, and that you are 18 years of age or over. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland, if you wish to do so.

YOUR FINANCIAL PROTECTION:

Kenwood Travel Is the licence holder and provides inclusive tour packages for Couples Resorts.
The air holiday packages in this website are ATOL protected by the Civil Aviation Authority, ATOL number is 5664. Please read the booking conditions on the final purchasing page for more information.
Fully bonded member of the Association of British Travel Agents (Abta no 7456X). If your holiday does not include flights, ABTA will financially protect your holiday in the same way.
For more information visit http://www.caa.co.uk

YOUR HOLIDAY PRICE:

We reserve the right to alter the prices of any of the holidays shown on our web site. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
Any booking requests made on our website are subject to availability. Your credit/debt card will not charged until your holiday is confirmed. Should your holiday not be available or should there be any difference in cost we will contact you to discuss this and offer alternatives. If any of the alternatives we offer are not acceptable you are at liberty to cancel your online booking request.
When you make your booking you must pay a deposit of £100 per person, or a higher amount, which would be notified at the time of booking and is non-refundable and non-transferable.The balance of the price of your travel arrangements must be paid at least ten weeks before your departure date. If you book within ten weeks of your travel date we will require full payment at time of booking. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
Changes in [transportation costs, including the cost of fuel] [dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports] and [exchange rates] mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you.

PASSPORT, VISA AND IMMIGRATION REQUIREMENTS:

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

CREDIT CARD CHARGES:

Where payments are made by any credit card we will impose a service charge of 2% of the amount due. In the case of American Express this would rise to 2.50%. These rates may change from time to time and you will be advised of the current rate by our consultants at time of payment. Where refunds are made the amount would not include a refund of the service charge.

FLIGHT DETAILS:

Any amendments that we may make to the flight details, such as change in carrier, departure time and airport of departure would be considered as a minor change and would not be subject to any compensation or allow you to cancel the reservations. The exception to this would be if the timings changed by a more than of 12 hours.

RESORT CREDIT:

RESORT CREDITS MAY BE USED FOR THE FOLLOWING AMENITIES:

Room Category Upgrades upon arrival at resort (subject to availability)
Spa and salon
Private dinners
Photos and photo packages from resort photographers
Telephone
Wines
Gift shop
Romance Packages

RESORT CREDITS MAY NOT BE USED FOR:

Scuba, including PADI certification and night dives
Casino tokens or anything related to the casino
Off site excursions
Arts, crafts, jewellery, hair braiding from outside vendors
Private transfers
Mandatory $500 vendor fee for outside photographers

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